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My husband bought perfume from perfumania named Secret Obsession and paid with cash. Brought it home and after one spray I had an adverse reaction.

I became dizzy, disoriented, numbness on my lips and an instant headache. I immediately washed it off but remained sick for over an hour. My husband asked me if I needed to go to emergency. I said.

"No.". I immediately called perfumania in Troutdale, OR and told them I had an allergic reaction. I asked if I could bring the perfume back? The woman who answered the phone said that they don't usually return perfume if the package was opened.

Then she checked with someone and said, if you bring the perfume in we will give you your money back. I took the perfume in and they gave me a gift card. I said, I'm allergic to perfume I can't use a gift card. She gave me a number for corporate office and I called corporate four times.

No response. I called the store and said, I might be able to use Byzance by Lady Rocha, but they didn't have any. I went to Clackamas Town Center, and talked to a woman at the counter. She said they didn't have Byzance it was a Christmas item.

I told her I was going to get an attorney. The woman took my name and number and said, "Let me see what I can do for you." Six months later the manager Gabe from the Troutdale store called me. He said, "I heard about your problem you have been calling other stores to complain. I said, "Yes I did." He told me he had found a bottle of Byzance and it would be in by Sunday.

I told him if I could I would pick it up by Sunday. I went in midweek and asked for Gabe. He got the bottle of Byzance,(not packaged) and said (condescendingly), I'm glad you could finally make it in. The woman behind the counter rang up the total which came to $29.95.

I wanted change and again they gave me a gift card. I said, "My husband paid cash. Why can't I get change. They said, this is our policy on returns.

No one ever told us when you make a cash purchase at Perfumania that if you return an item you don't get cash back.

I was a victim of toxic poison and treated poorly as a a customer. I will never buy from Perfumania again.

Location: Washington, District Of Columbia

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Guest

Anon they sell fake perfume witch is legal! I kno this for a fact u buy a bottle from Macy that smells great you buy a bottle from perfumania!

And it smells cheap! And nothing close to what I wanted! So I believe she right!

And she might had broke out from the fake perfume! Cause on the box it say it has this and that in it but it really doesn't!

Guest
reply icon Replying to comment of Guest-812146

Perfumania does not sell knock-offs or fakes. Sometimes they do sell an expired bottle.

Also you don't have to end every sentence in an exclamation point. Just saying.

Guest

Let me get this straight. The manager bent over backwards to secure you a bottle of hard-to-find fragrance and then they took a loss to the store and refunded you on an open box, even though their policy is against it, and you're mad they didn't give you cash?

Also it's not their fault you're allergic to perfume and your husband doesn't know it. Maybe ask you husband to get you an Amazon gift card next year, just saying...

Guest

Toxic poison? Hahahaha!! Just because you had a weird reaction doesn't nean its toxic poison....

Guest

I am amazed how perfumania is still in business with such poor customer treatment and also their fake perfumes, besides when you buy a fake perfume and then they barely accept it back, why would you want to get their *** gift card??? so you can buy another fake perfume!!

:?

Guest

How did it become widely accepted that anyone can buy anything, do whatever they want to it, and still get their money back. Do you expect them to take the hit because you didn't know you were allergic to that fragrance?

Would you buy the item you wanted to return after the plastic had been removed?

So you're allergic to that. Big deal, lesson learned, don't buy it again.

Guest
reply icon Replying to comment of Guest-459299

could not agree more!

Guest

Quit wasting peoples time...Toxic poison??? A little melodramatic...dont you think?

Guest

Your a complete ***. The return policy at Perfumania stands because you can not resell opened fragrance.

How would you like if you were sold a bottle that was opened and used by someone else and brought back to the store. Not to mention that anyone could buy the fragrance open it alter it and than try to return it. That is why. To protect *** people like you.

As far as getting a gift card back, they can't just give everyone cash back everytime someones allergic.

Its a business not a *** hand out. Its not their fault your allergic, thats life suck it up, learn from it and dont buy that fragrance again.

Guest
reply icon Replying to comment of Guest-272957

Actually a lot of places resell opened perfume, they are called testers, and they are usually sold at a discount.

Guest

:( today i went into perfumania located in northriverside in illinois. the sales man is always so very nasty.

when u ask to see certain items he will always give u the impression that u r waisting his time. he will roll his eyes and he is very short with anything u ask him about the products. i purshased a bottle of burberry touch cologne for me 1.7 oz, the bottle that he displays in the store is much bigger than the bottle that you actually get. i paid 58.00 and changes for a bottle that was half the size of the cologe that he showed me.

i know the store is a scam. i brought the same cologe from another store which was way larger a 3.3 oz bottle and on paid 42.00 and change.

the store is a scam, i will tell all of my frineds and relative about the store especially that store. the store is a scam

Guest
reply icon Replying to comment of Guest-259963

Hmmm...couldn't you tell that the box was smaller than the bottle on display? I wear this fragrance & always buy the 3.4. Trust me you can see the difference in size from the box you bought & their display bottle (if it was a 3.4)

Guest

I used to be a store manager at Perfumania, and sadly, I suspect this letter is real. I've had people try to return fragrance for this reason, as well as more unreasonable ones.

The return policy is posted throughout the store, as well as at the register and on the receipt. The policy's been the same for over 15 years--no returns on unopened product, and all returns are store credit only.

Guest

I will never ever purchase anything from Prefumania because they don't accept returns which is a good practice from a reliable retailer. They loose a lot of customers because of this poor practice do not respect their customers.

Guest

This person is suing because she has an allergic reaction. More like this person is trolling and trying to get responses. Not a real letter.

Guest

I am allergic to Reese peanut butter cups because it has peanuts in them. I think I will sue them for making me a victim of toxic poison.

You are a single mother well than how did your husband send you the perfume. I think it is a case of buyers remorse and you bought it you single parent with a husband.

Guest

First of all I am not a child. I am a single mother of a six year old.

Yes I know that I don't have a case bue dummy I am only telling them about I am getting an attorney to scare them into getting my way. However these losers will still not give me my way.

Guest

What does it matter what they give to you. Just use the gift card to buy something else.

Why can't you use a gift card. Do you need an adult with you to do so. If so than you also need an adult to seek an attorney. Any adult would tell you you don't have a case since they are giving something back and since they are making an exception to your spoiled six year old bratty self.

You are not a victim of toxic poison. You and your husband are just careless and don't know your allergies.

You can't sue because you did not know about your allergy. An attorney won't be able to help you.

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