Anonymous
map-marker Astoria, New York

Fake Hanae

I go in and I buy 2 burberry large bottles, $75 sale and second for $15 or something, Also a bottle of KK Reaction Thermal $20 on sale, and Hanae Mori $75 on sale, all for $201.00. Get home Open reaction and smell light but hey, its Kenneth Kole they're not exactly top shelf.

I get to the Hanae, and 30 min later I'm sniffing myself like an *** with not much left to sniff. I'm returning the 2 burberrys and they got me for 100 dollars. I WILL be calling corporate tomorrow hopefully I'll just have lost the Reaction Money which was 20 and a hard lesson.

But more than likely 100 dollar loss. Disgusting.

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Reason of review:
Bad quality
1 comment
Guest

You probably just purchased the eau de toilette at Perfumania when you are used to using the eau de perfum. There is a difference.

Doesn't mean it's fake.

Burberry is also available in the two different strengths. Cross-reference what you usually use with what you are buying and you will be a happier customer.

Anonymous
map-marker Anaheim, California

Never again...and i'll be telling everyone i know about them!

the first time i bought perfume from Perfumania when the scent arrived the bottle was leaking. after a few phone calls my money was returned. i ordered the Angel perfume which was on special...this time when the scent arrived it was a horrible green/yellow colour and smelt disgusting! the said they would return my money when i return the perfume...but i'm not holding my breath. i will never use them again to buy anything. i don't know why they haven't been stopped from selling fake perfumes. surely there is an American law that can stop them from ripping people off and advertising false sales...with obviously fake perfume. keep away, they are vile!
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Loss:
$70
Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
Guest

They don't sell fakes or knock-offs. They couldn't stay in business if that was the case.

They do sell old bottles sometimes and it sounds like you got one that went bad. Hopefully customer service took care of you.

Bahar Vdb
map-marker Arlington, Texas

Perfumania - Cologne Review from Arlington, Texas

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False AdvertIsement. They displayed two different prices for the same item and would not honor the lowest price which was just $.99 less. The Cologne shaped like a cigar had two prices on the same product sold individually ($5 and $5.99). So I requested that the sales lady honor the published price then take down the sign. She did take down the sign but she would not honor selling the cologne for $5 individually as the sign stated. I told her that it was indeed false advertisement. She agreed then took down the sign but would not honor the advertised price. I do not intend to ever go back to the store where although the customer is right, they won't do the right thing.
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Reason of review:
Problems with payment
1 comment
Guest

It was only .99c get over it!

Anonymous
map-marker Bronx, New York

Pirate knock offs

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grey flannel i bought is pure cat smell at first spray it has a very small aroma of flannel but that quickly turns to alcohol smell. they will not refund your money "WHY" because their stuff is pirate. they have nowhere to return their knock offs so they rather not refund your money. i have not deal with them in a while until my daughter go sucker. this motivated me into writing this report. the perfumes are imitations and customer service and policy is a joke. i wish people would pass the word on this company. thank you to all that read this.
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Loss:
$50
Cons:
  • Spending my money with them
Reason of review:
Bad quality
Ashwath Cky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salem, Oregon

Perfume Review

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Perfumania in Troutdale Oregon was not willing to have me exchange for different perfume... I used it once it caused severe headache.. Asked if I could exchange for something else because box was opened.. I just wanted to get different perfume that would not cause headache. I will make sure to tell all friends I know never buy from Perfumania in Troutdale!
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Reason of review:
Damaged or defective
Anonymous
map-marker Grand Prairie, Texas

Do not buy from Perfumania

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Went in the store because they have buy one get a second one for 9.99. Figure I could buy anything in there. Well Apparently it is for select items which I should have known. So I bought two of the same cologne. The first one for $80 and the second for $10. With tax $96.11. Well on overstock I found the same cologne for $33! So I bought that and went to perfumania to return the other two... Well apparently their return policy is unacceptable for a company. Unopened packages purchased a few hours before cant be returned? Really? Buy your stuff from Amazon or Overstock instead. Way better prices and they have a normal return policy...
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Loss:
$96
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Anonymous
map-marker Englishtown, New Jersey

Employee Review

I was at the jackson nj outlet store the one female employee was so nasty she said she didnt have to help anyone her name was nicole I asked another employee for the number to complain abd she said there was no number to call i had no choice to blog my mother had went in to do a return and the store manager was sitting in the back doing her makeup and made us wait.
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Reason of review:
Poor customer service
Anonymous
map-marker Golden Glades, Florida

Perfumania - Mont Blanc Individuel Review from Golden Glades, Florida

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I bought a Mont Blanc Individuel from Perfumania Aventura. I bought as a gift so it wasn't opened right away. The recipient told me it smelled cheap. When I smelled it, it smelled like a cheap cologne bought from a knockoff company. I didn't complain to the company because I lost the receipt. Needless to say, I won't be going back and I think there should be a class action lawsuit to stop this behavior
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Reason of review:
Not as described/ advertised
Ashwath Cky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salem, Oregon

Perfume Review

Perfumania in Troutdale Oregon would not let me exchange perfume I got extreme headache from the perfume I purchased...
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Reason of review:
Damaged or defective
Ashwath Cky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salem, Oregon

Return Policy Review

Went to store in Troutdale Oregon... Had really bad headache to perfume.. Only sprayed once I just wanted to get in store credit so I could get perfume that I wouldn't react to. They said no returns period.... Because I opened box... Not happy with Trout dale store buyer beware!
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Reason of review:
Poor customer service
Anonymous
map-marker Orlando, Florida

Ripped off at Perfumania at Orlando Outlet Store in Florida

Spent over $100 at Perfumania. Both bottles provided the same experience. The perfume scent lasted about 5-10 minutes nothing like the same cologne purchased at Macy's where I was forced to replace the product. I will never buy from Perfumania again and will warn others. These people should be put out of business!!!!!! I only wish that I had read the reviews posted here before I wasted my money. The only thing that is real at there stores seem to be the tester bottle when you are selecting the cologne. I am glad though that I had purchase the cologne for me and not as a gift. I would have been extremely embarrassed had I given their product to someone else. What surprises me is that they have a C- rating on the Better Business Bureau. In reality it should have received an F rating, at least based on my experience.
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Loss:
$100
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

1 comment
Guest

Sometimes when we run out of our testers we open a box form the sales floor and do an inventory change to take it off the market and put it as a tester. Our bottles are 100% real

Anonymous
map-marker Melbourne, Florida

Bad Product

My son's bought me 2 gift sets from Perfumania...the guy gave them a "great deal" on the second gift set. When I applied the lotion of one of them, it smelled very rancid. Upon doing research, I found a website that calculates the manufacturers date based on the batch code. My product had a shelf life of 24 M which is clearly displayed on bottle and was manufactured in May of 2012. Expired for 7 months now. The other gift set still has one more year before it expires but is already a year into the 24 M shelf life. DO NOT BUY FROM THEM unless your okay with rancid smells. http://checkcosmetic.net/
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Cons:
  • Quality of product
Reason of review:
Bad quality
Anonymous
map-marker Baltimore, Maryland

Perfume Review

Went to perfumania at pentaon city mall where i always buy my perfum to exchange one of my perfume i bought a day ago the manger was so rude talking to me she has very bad attitude i don't think i go back thise location again. This happend on dec. 12 2014. And she is in wrong place i am so mad . I need to be contacted by perfumania.
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Reason of review:
Poor customer service
Anonymous
map-marker Salisbury, North Carolina

Perfumania Customer Care Review

Horrible customer service. The representative actually hung up on me. Did not do business with them stick with Dillard's, macys etc I called to get my tracking number and the guy told me I need to check online and they haven't even refunded me my money. I will be contacting my bank
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Reason of review:
Poor customer service
Anonymous
map-marker Dallas, Texas

Lost order

I ordered my husband a couple of bottles of cologne for his birthday on 07/16/2014 and paid for my order to be shipped in 2-3 days a week later I find out that my order was lost. When contacting Perfumaina I was advised that there is nothing they can do because they are not the ones that lost my order.

I requested to have my ordered delivered free of charge and they told me that I would have to wait until UPS locates the package or advises them that the package is lost. Really, so its not about having a satisfied customer its about placing the blame on UPS.

They are the ones that contract with UPS not me. I feel they should be responsible and send me another order now instead of making me wait but oh, I'm just a paying customer and what I think is irrelevant...lol joke, joke, joke

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